PLANTIMAL

Privacy Policy | PLANTIMAL

1. Welcome to PLANTIMAL ("we," "our," or "us"). We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website https://www.plantimal.com (the "Site") and make purchases from us. This policy is formulated in accordance with the Hong Kong Personal Data (Privacy) Ordinance (Cap. 486) ("PDPO"). By using our Site, you consent to the data practices described in this policy.

2. The Personal Data We Collect We may collect and process the following types of personal data about you:

· Identity and Contact Data: Your name, email address, billing and shipping address, phone number.

· Financial and Transaction Data: Your payment information (e.g., credit card details processed securely by our third-party payment gateways), details of products you have purchased from us.

· Technical and Usage Data: Your IP address, browser type and version, time zone setting, browser plug-in types, operating system, information about your visit (e.g., products you viewed or searched for), and how you use our Site (collected through cookies and similar technologies).

· Marketing and Communications Data: Your preferences in receiving marketing from us.

3. How We Use Your Personal Data (Purposes of Use) We will only use your personal data for the following purposes:

· To Fulfil Your Order: To process and deliver your order, manage payments, fees, and charges, and arrange for shipping.

· To Communicate With You: To provide customer support, notify you about changes to our service, or send you necessary information related to your order (e.g., order confirmations, shipping updates).

· With Your Consent: To send you marketing and promotional communications about our products, services, and events that we believe may be of interest to you. You can opt-out at any time.

· To Improve Our Site: To administer and protect our Site, troubleshoot problems, perform data analysis, and improve our products, services, and user experience.

4. Legal Basis for Processing Under the PDPO, we process your personal data on the following grounds:

· Your explicit consent (e.g., for marketing communications).

· The processing is necessary for the performance of a contract with you (e.g., to fulfil your order).

· For our legitimate interests (e.g., to improve our services and for administrative purposes), provided that such interests are not overridden by your fundamental rights and freedoms.

5. Disclosure of Your Personal Data We may share your personal data with the following categories of third parties only to the extent necessary for the purposes outlined above:

· Service Providers: Trusted third parties who provide essential services on our behalf, such as:

· Payment processors

· Shipping and delivery partners

· IT and system administration services

· Marketing platform providers

· We require all third parties to respect the security of your personal data and to treat it in accordance with the law and our instructions.

· Legal Obligations: We may disclose your data if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).

6. Data Retention We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including to satisfy any legal, accounting, or reporting requirements. For example, we are required by Hong Kong law to keep basic information about customers (including Contact, Identity, Financial, and Transaction Data) for at least 7 years for tax and audit purposes.

7. Your Data Protection Rights Under PDPO Under the PDPO, you have the right to:

· Access: Request a copy of the personal data we hold about you.

· Correction: Request correction of any inaccurate or incomplete personal data we hold about you.

· Withdraw Consent: Where we rely on your consent to process your data, you have the right to withdraw that consent at any time. To exercise any of these rights, please contact us using the details provided in Section 10.

8. Data Security We have implemented appropriate technical and organizational security measures designed to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.

9. Cookies Our Site uses cookies(small text files placed on your device) to distinguish you from other users. This helps us provide you with a good experience when you browse our Site and also allows us to improve our Site. You can set your browser to refuse all or some browser cookies, but this may impair your experience on our Site.

10. Contact Us If you have any questions about this Privacy Policy, wish to exercise your rights, or want to make a complaint about our handling of your personal data, please contact our Data Protection Officer at:

· Email: hello@plantimal.com

· Postal Mail: Unit 1016, 10/F, Hundsun International Center, 44 Heung Yip Road, Hong Kong. We will endeavour to respond to your inquiry within 40 days as required by the PDPO.